Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Refunds and exchanges are subject to company discretion. We are only liable to exchange or refund damaged or faulty goods.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any personalisation of a garment will be rendered as non-returnable.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note. If you choose to cancel your order: once it is in production, we charge a restocking fee of 25%. If you have received your order, but no longer need it, we also charge a 25% restocking fee.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at firstname.lastname@example.org and send your item to: PR House, Hortonwood 30, Telford TF1 7ET.
To return your product, you should mail your product to: PR House, Hortonwood 30, Telford TF1 7ET
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.